Terms and conditions

Merchant identification data

SC Cristal SRL, has its registered office in 2 Letea Street BACAU, ROMANIA and registered at the Trade Register Office under no. J04 / 21/1992, CUI 951839, fiscal attribute RO,
IBAN: RO48INGB0000999907420741

Ways to purchase products.

You can order our products either online (adding the desired products to the cart and following the steps to complete the order), or by telephone (call the number with the normal rate displayed on the first page of the site).

The seller and its suppliers reserve the right to modify the technical specifications of the products without prior notice.
The images of the products are presented in the online store as an example and may be different from the products delivered by color, accessories, appearance, etc.

The technical characteristics and specifications of the products can be found on the file of each product received from the manufacturer, any errors on the site being resolved amicably until they are returned to the seller.

Payment methods

1. Bank transfer

2. Online with bank card via EuPlatesc (Visa / Visa Electron / Maestro / MasterCard).

If you have chosen the payment method “Online by bank card” it is necessary to fill in a form with information about your card in the secure page of the payment processor.
– Payments with credit / debit cards issued under the Visa and MasterCard logo (Visa / Visa Electron and MasterCard / Maestro)
it is performed through the “3-D Secure” system developed by the organizations that provide online transactions with the same level of security as those made at the ATM or in the physical environment, at the merchant.
– “3-D Secure” primarily ensures that no information related to your card is transferred or stored,
at no time, on the store’s servers or on the payment processor’s servers, this data being directly entered into the Visa and MasterCard systems.
Important to know! – No fee is charged for bank card payments!

3. Payment of cash refunds to DPD Romania courier.

Right of withdrawal

You have the right to withdraw from this contract, without specifying the reasons, within 30 days.

According to the legislation in force, the withdrawal period expires after 14 days starting from the day on which you or a third party, other than the carrier, indicated by you, enter into physical possession of the products.

Thus, according to the legislation in force, the consumer has the right to notify in writing the trader by request for return that he renounces the purchase, without penalties and without invoking a reason, within 14 days from its receipt. Voluntarily, S.C.Cristal srl offers you the possibility to return the product in a longer period than the one required by law, respectively in 30 calendar days. In case of giving up the purchase within the additional 16 days offered, so after the 14 days provided by law, the return will be accepted only if the product / products are in new condition.

Products that show traces of use / wear will only be accepted to the extent that you fully assume the costs of bringing them back in new condition.

In order to exercise your right of withdrawal you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent online, e-mail. For this purpose, you can use the return form by selecting the “I want to return a product” option. However, its use is not mandatory.

You can also complete and electronically submit the standard withdrawal form by accessing this link: http://suport.cameresupraveghereieftine.ro/, or any other unequivocal statement. If you use this option, we will send you without delay, on a durable medium, for example by e-mail, the confirmation of receipt of the withdrawal request.

Please return the product in the same condition in which it was delivered (in the original box of the product with all accessories, labels intact and the documents that accompanied it). Any visible defect found by the operators of S.C. Cristal S.R.L in case of returned products, cannot be assumed by S.C. Cristal S.R.L for courier shipments, if you did not inform us about their existence within a maximum of 24 hours from receipt, unless their production was inevitable in determining the nature, characteristics and operation of the product.

Therefore, if the product is not returned in the condition in which it was delivered together with the included accessories or has visible defects with the naked eye that are not specified in the report concluded with the courier at the time of receipt or about which you have not informed us. within a maximum of 24 hours from receipt, the consumer is only responsible for the diminution of the value of the products resulting from the handling