According to the legislation in force GEO 34/2014 (updated), the right of withdrawal is applicable only to individual clients.
Our store offers you the possibility to return the purchased products within 30 calendar days from the date of entering into physical possession of the product, under the conditions presented below:
– in the first 14 days from the receipt of the products it can be requested the reimbursement of their equivalent value;
– throughout the 30 days it is possible to request the replacement of the products.
Procedure for returning products:
To return the products, please fill in the return form below or send a written request to the email address firstname.lastname@example.org containing Name, Surname, Telephone, Email, Order Number or Invoice, Product (s), Reason Returns, the Chosen Solution (product replacement / money back) Bank and IBAN Account (in case of requesting the equivalent value) or contact us by any other method and provide us with the respective data.
Recommendations for returning products:
Marfa se returneaza in forma sa originala, cu accesoriile aferente, fara a prezenta urme vizibile de folosire sau de uzura, cu o xerocopie dupa factura, pe adresa noastra.
Returul se face prin colet cu aceeasi firma de curierat rapid cu care a fost livrat.
Rambursarea contravalorii produselor returnate se va face prin transfer bancar in cel mult 14 de zile calendaristice de la receptionarea returului.
Exceptions to product returns include:
1.Products that show physical changes, blows, shards, scratches, shocks, etc.
2.Products purchased on special order (which are not usually in our stock and require the payment of an advance);
3.Produsele care au licente software;
4.Consumables (batteries, plugs, cable, etc.)
5.Products from the Anti-Espionage category;
SC CRISTAL SRL may charge additional fees for the return of used, unsealed, damaged products, without packaging, etc. to restore them to their original state, these taxes may have a value between 10 and 50% of the initial value of the product, depending on the degree of damage to the initial shape of the package and / or product.
We reserve the right to refuse to accept the return in case of abuse (repeated returns).
If the return has been refused for one of the reasons listed above, the cost of transport back to the buyer will be at his expense.
RETURN OF PRODUCTS
According to Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing regulations, the consumer (natural person) has the right to notify the company in writing that he renounces the purchase, without penalties and without invoking a reason, within 14 calendar days from the date of physical possession of the products by the customer.
Moreover, our store offers you the possibility to return the purchased products within 30 calendar days from the date of entry into physical possession of the product, under the conditions presented below:
– within the first 14 days of receipt of the products, a refund may be requested
– throughout the 30 days it is possible to request the replacement of the products
The complete product return procedure, as well as the return form can be found here.
Recommendations for returning the purchased products: The goods are returned in their original form, without being damaged, with the labels intact, without showing visible traces of use, with a photocopy of the invoice, to our address. The return is made by parcel with the same express courier company with which it was delivered. The return costs will be borne by the customer and the refund of the value of the product will be made within 14 calendar days of return. Products that show physical changes, bumps, shards, scratches, shocks, etc. are not accepted for return. SC CRISTAL SRL may charge additional fees for the return of used, unsealed products, damage, without packaging, etc. to restore them to their original state, these taxes may have a value between 10 and 50% of the initial value of the product, depending on the degree of damage to the initial shape of the package and / or product.
These taxes can have a value between 10 and 50% of the initial value of the product, depending on the degree of damage to the initial shape of the product.
Please reset the products you return to factory defaults, without being secured with a user account and password.
If the reset was not performed before the product reaches us, the amount of 20 euros + VAT will be deducted from the value of the product, this amount representing the fee for bringing the product to the new status.
After filling in the form and sending it, you will receive by email an automatic answer that will contain your data and an assigned case number. Please attach in the package a copy of this email and one of the invoice you received with the product or products.
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